Refund Policy

This policy applies to digital products and services purchased from MK Store.

1. General Policy

We do not offer voluntary refunds for a change of mind once a digital product has been delivered, activated, downloaded, or made accessible.

This policy does not exclude statutory withdrawal rights or remedies for defective, misdescribed, or undelivered products.

2. Requests That Normally Do Not Qualify

Where no mandatory legal right or unfulfilled product commitment applies, refunds are not provided because:

• You changed your mind or no longer need the product.

• You purchased the wrong product despite an accurate description.

• You did not read the clearly disclosed requirements or instructions.

• Your device does not meet the disclosed system requirements.

• You did not use a working product after delivery.

• You expected features or access duration that were not advertised.

• A third-party platform restricted your account for violating its rules.

• You found a cheaper alternative after purchasing.

3. Cryptocurrency Payments

You are responsible for checking the payment address, currency, network, and amount before sending cryptocurrency.

Sending a payment twice does not create two purchases. A single order is fulfilled only for the product and quantity originally ordered. Additional products require a separate order.

Duplicate transfers and overpayments are not automatically processed as refunds. We must first verify receipt of the funds, identify the relevant order, and establish any lawful return arrangements.

An accidental additional transfer does not guarantee that the funds can be recovered. Where returning funds is legally required, we will comply. Any other return is subject to agreement.

Network costs may be deducted only where lawful and expressly agreed. We do not impose arbitrary penalties for payment errors.

Funds sent to an address we do not control or through an unsupported network may be unrecoverable. A transaction sent elsewhere does not count as payment received by MK Store.

4. Non-Delivery and Product Issues

Contact support if your product was not delivered, your license key is invalid, or the product materially differs from its description.

Where permitted by law, we may first resolve an issue through troubleshooting, repair, redelivery, or replacement. Applicable rights to a price reduction, cancellation, or refund remain available where the legal conditions are met.

We may request reasonable information needed to investigate an issue. Never send passwords, full payment credentials, or wallet recovery phrases.

5. Withdrawal Rights

Where applicable consumer law provides a withdrawal period, that right remains available unless a valid legal exception applies.

For paid digital content supplied without a physical medium, the withdrawal right may end when supply begins only after the required express consent, acknowledgement of losing that right, and contract confirmation have been provided.

Accepting this policy alone does not remove a statutory withdrawal right. Different rules may apply to services.

6. Requests and Disputes

Submit requests through the support channels published on our website. Include your order number, purchase email, a description of the issue, and the transaction ID where relevant.

Contacting support can help resolve an issue quickly. Nothing in this policy prevents a legitimate dispute through your bank, payment provider, or a competent authority.

We may challenge fraudulent claims using relevant payment, order, and delivery records.

Approved or legally required refunds are issued through the original payment method unless another lawful arrangement is agreed, within the applicable legal deadline.